Did you know that when using SMS based mobile marketing that the customer is required to opt into the service twice, and also be allowed to discontinue the service on demand? If you did not know this, then you put yourself at risk for using poor marketing choices. Read on for more helpful advice.
Keep your mobile marketing simple. It is important to keep the number of required clicks to a minimum to raise the response of your efforts. Since using a mobile keypad is frustrating if it require excessive typing, do not require too much information to be given. Only ask questions that are absolutely needed and make your directions very clear.
Always supply a call to action. Your customers need to know what they should be doing to purchase from you, and if you do not give them the answer, they will not be purchasing from you any time soon. Tell them you have what they need, and tell them how to get it.
Keep track of a customer’s buying habits, and use those results. Personalize your messages to a customer based on their actual habits and you will find that people become more interested in your business. When you take the time to make a person feel important, they will become return customers much more easily.
If you are making use of mobile marketing – send an occasional reminder message! If you have some sort of event coming up, you should remind your customers a few days ahead of time, as well as the day of the event itself. Customers are busy people, and may forget what they had wanted to do without a reminder from you.
Know your audience. If you are planning to market to mobile phones, you should design your ad around them. Many phone have difficulty downloading large amounts of data. If it takes too long to download, many people will simply exit the program before it even reaches the point where they can see your message.
Separate your customers. If you have a business that offers many different types of products or services, you may want to poll your customers to find out what they most want to hear about. Doing so can give you separate lists of customers with similar interests, so you will be able to send them information pertinent to them.
For the most technologically savvy customers, include QR codes on all printed advertisements. If your customer has a smartphone, they can use these codes to unlock special content or deals. Include a QR code on all of your print materials. With a QR code, an interested customer can instantly find out more information about your products and services.
Remember that mobile marketing works best to keep your current customers and not necessarily to attract new ones. This is because most mobile users are not browsing around the internet the same way PC users browse around theirs. Mobile users are hard fish to hook if they haven’t already nibbled on the bait.
Be wary of the time of day you text your customers. Not too late not too early. If you’re inconsiderate with your text timing, no matter how wonderful your offer, it won’t sell.
Make unsubscribing to your text messages or e-mails an easy and painless process. Remember that just because a customer is unsubscribing to your messages does not mean they no longer wish to be your customer. If you make unsubscribing a difficult or impossible task, your customers will lose respect for your company or brand.
Remember to treat people on the telephone how you would like to be treated, like busy people. Act accordingly.
When you are emailing your mobile marketing messages, you want to make sure that you have the customer’s first name, and use it! When a message feels personal, people will probably read it. Spend a little time so that you are giving your customers a feeling that they can trust you.
Link your social networking website pages to your business webpage. Don’t forget to link your business website to your social networking sites as well. Customers typically won’t search for your company’s social media profiles, but if they are aware you have a profile on one of their social media sites, they will likely take a look to see what you have to say.
QR codes are the wave of the future when it comes to advertising. QR or quick response codes use an image that is scanned into a mobile device and hold a bit of information. Use QR codes to link mobile exclusive discount coupons or product information for your business.
Approach your text-based mobile advertising as you would billboard advertising, short and simple. Remember, you are reaching people that are not only using mobile devices, but are more than likely mobile themselves! They are on the move and their focus for any marketing message is fleeting at best. Think of it like you have two seconds to persuade your reader, much like trying to reach a driver passing by a billboard at sixty miles per hour. Get the point across quickly and avoid long copy.
Don’t overdo. Be aware that different people have different mobile pricing plans, so one message from you could put them over their SMS limit; how receptive do you think they’ll be to your messages when you cost them too much money? Send out the fewest mobile messages per day that you can.
To give your text messages a boost, use multi-media messaging! These messages can use additional features like photos or sound to give your message a bigger impact. These days, most phones can accept multi-media messages, and it’s smart to take full advantage of that. Pictures and music are much harder to ignore than a simple text.
In conclusion, you need to make sure that you are using mobile marketing in a way that will not get you into trouble or make your company look bad. Follow the tactics and guidelines provided here in this article, and you should find that the benefits far outweigh the risks.
